Psychometric properties of the scale of perceptions regarding the quality of service in clients of retail establishments, based on the SERVQUAL model
Francisco Solano Cunza Echegaray, Denis Frank Cunza Aranzábal, Marcos Enrique Flores González, Evelyn Raquel Hernandez Morales, Benjamin Aaron Paredes Guerra
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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