Facultad de Ciencias de la Salud

Filtro

2022
Psychometric properties of the scale of perceptions regarding the quality of service in clients of retail establishments, based on the SERVQUAL model
Cunza Echegaray, F. S., Cunza Aranzábal, D. F., Flores González, M. E., Hernandez Morales, E. R. & Paredes Guerra, B. A., 14 ene. 2022, 2022 13th International Conference on E-Education, E-Business, E-Management, and E-Learning, IC4E 2022. Association for Computing Machinery, p. 585-594 10 p. (ACM International Conference Proceeding Series).
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