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Internal communication satisfaction: validation of the ICSQ scale in a Spanish-speaking organizational context
Author(s)
Gamonal-Pajares, Leila
Herrera-Blancas, Jackeline Guina
Jove-Mamani, Samuel Roberto
Flores-Rivera, Amit Roy
García-Salirrosas, Elizabeth Emperatriz
Universidad Autónoma del Perú
Date Issued
12 de mayo de 2026
Type
Article
Volume
11
Series/Report No.
Frontiers in Communication
ISSN
2297-900X
Abstract
This research aims to translate and validate the psychometric properties of the Internal Communication Satisfaction Questionnaire (ICSQ) in Spanish, the original version developed in Croatian and subsequently translated into English. The growing need for a reliable and robust metric to assess the variable under study in a Peruvian setting has been a major impetus to translate the scale. Method quantitative, non-experimental and cross-sectional. A non-probabilistic convenience sample of 509 Peruvian workers from public and private sector organizations participated. Results confirmatory factor analysis revealed that the data model of the scale, composed of eight factors, is excellent. The high correlations obtained between the eight dimensions and the total ICSQ value prove the multidimensional nature of the scale, whose values are CFI > 0.95; SRMR < 0.08; RMSEA < 0.06. Conclusions The Spanish version of the ICSQ presents solid psychometric properties, demonstrating the validity and reliability of the instrument. The Spanish ICSQ scale is recommended for use in Peruvian organizational contexts; as measurement invariance across subgroups (e.g., sex, sector) was not assessed, generalization beyond this sample should be made with caution.