Hernández Morales, Evelyn Raquel

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Hernández Morales, Evelyn Raquel
Nombre oficial
Hernández Morales, Evelyn Raquel
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Universidad Peruana Unión
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    Determinants of the employability of recent university graduates in the context of a developing country. Validation of a short instrument of 20 items.
    (Association for Computing Machinery, 2021-07-17)
    García-Salirrosas, Elizabeth Emperatriz
    ;
    Flores-Gonzalez, Marcos Enrique
    ;
    Hernández Morales, Evelyn Raquel  
    The employability of recent college graduates has become a major concern globally. Studies carried out in developed countries have shown an operationalization in five dimensions of the employability construct; such as: 1) Occupational experience, 2) Anticipation and optimization, 3) Personal flexibility, 4) Corporate sense and 5) Balance. This study provides new contributions on these components by replicating [26] in a developing country, a quite different political, social and economic reality compared to other analyses. To achieve a good fit for the model, 2 items had to be eliminated, resulting in a shorter instrument consisting of only 20 items to evaluate the employability of this profile of people. The new model showed good convergent validity, however, the discriminant validity does not meet the necessary indicators for its compliance, and thus an exploratory factor analysis should be carried out, since it could be that the number of dimensions has reduced. It is also suggested to carry out more studies in order to corroborate or refute the data obtained in the present study.
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    Psychometric properties of the scale of perceptions regarding the quality of service in clients of retail establishments, based on the SERVQUAL model
    (2022-01-14)
    Cunza Echegaray, Francisco Solano
    ;
    Cunza Aranzábal, Denis Frank  
    ;
    Flores González, Marcos Enrique
    ;
    Hernández Morales, Evelyn Raquel  
    ;
    Paredes Guerra, Benjamin Aaron
    The purpose of this study was to determine the validity and reliability of the Service Quality Perceptions Scale (EPRCS), in customers of retail establishments, based on the SERVQUAL model. The method used was that of psychometric research, as well as an applied psychometric design study, carried out with 523 clients of retail establishments in 21 departments of Peru. The exploratory factorial analysis (KMO = 0.982) was carried out with 300 participants, obtaining d8152 factors, subsequently carrying out the confirmatory factorial analysis with 223 participants, obtaining adequate fit indices for the model developed from the two factors emerging from the exploratory factorial analysis (RMSEA = 0.042; CFI = 0.972; TLI = 0.969) and for the model with 5 first-order factors and two second-order factors (RMSEA = 0.034; CFI = 0.982; TLI = 0.981). Reliability levels (α and ω > 0.95) were also obtained for the two second-order factors that emerged from the exploratory factor analysis and for the 5 first-order factors derived from the SERVQUAL model. It is concluded that the instrument is adequate for the evaluation of the perceptions of the quality of service in clients of retail establishments in Peru.
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